Return Policy
Please inspect your purchase immediately upon delivery. We want you to be fully satisfied with every product. If you are not satisfied with a product you have purchased from us, you may return it within 30 days of delivery for a full refund, minus the shipping, handling and other charges where applicable. To enable us to make a full refund, we ask that the product be unused, in its original packaging with all parts and accessories, and with all original paperwork.
To return a product please use our returns service. If you receive a damaged, defective or incorrect item, please contact our Customer Service Team directly who will work with you to make things right :
T. +32475603618
E. hello@studio-mongmo.com
NON-RETURNABLE ITEMS:
- Furniture/Kitchens
- Bicycles
- Jewellery
- Body care products
- Made to order/special items
CREDIT CARD REFUNDS
After our warehouse receives your returned products and confirms that all of the requirements have been met, your return will be processed to the same Credit or Debit Card used to place your order. An email confirmation will be sent after the refund has been processed. Refund times will depend on the Credit/Debit Card Company’s policies
BANK TRANSFER REFUNDS
After our warehouse receives your returned products and confirms that all of the requirements have been met, your return will be processed to the Bank Account details specified by yourself. An email confirmation will be sent after the refund has been processed.
Our Bank usually issues refunds within 5 working days of our request. The refunded sum will be visible on your statement shortly thereafter. You can check your refund in your online banking account or by contacting your Bank.
For UK customers you will need to provide the name of the Account holder, Sort Code, Account number, IBAN and SWIFT Code. For non-UK customers you will need to provide the name of the Account holder, IBAN and SWIFT code. You can find this information on your Account statements or request the data from your bank.
FAULTY GOODS
Faults with our products are rare but if you have received a faulty item please get in touch with us immediately using our contact page.
NO EXCHANGES
Within Studio Mongmo, unfortunately, we do not accept exchanges at any time. You must return your product within 30 days of delivery. At that time, a refund will be credited to the original method of payment. You then can re-order a new product on studio-mongo.com
Concept store kortrijk, belgium
Our concept store is located in Kortrijk, a city in Belgium known for its design and vibrant creative scene. It is also home to numerous design events and custom-made companies. Thanks to its central location – with large cities like Lille, Bruges, Ghent, and Antwerp nearby – Kortrijk is an accessible destination for all design and lifestyle lovers from Belgium and beyond.
Soon, we will open our second showroom in London, the mecca of 'Trend Aficionados.' A global city where trends are born, and an audience that has a strong influence on what is valued in design trends. With a renewed vision and even more inspiring collection, we will introduce Mongmo there in early 2025.